Claim registered. Still not finalised.
Outsurance. Are you still there? Can you cancel my policy? You are useless.
OUT response
Good day,
Thank you for bringing this to our attention.
We sincerely apologies for the level of service you receiving from our claims department, this matter has been escalated to one of the manager’s in Claims department to urgently attend.
Kind regards
Keo
payment
arrangements
A claim was registered 9 April.
Hallo. I am still waiting,........................................
OUT response
Good day,
Thank you for raising your concerns. Please accept our apologies for your disappointing claims experience.
We will be in touch to provide feedback.
Regards,
Can't be assisted
Unrequested Life policy changes
I added a small motorised children???s bike to my vehicle cover. Life cover decided to use that time to amend my life cover without my permission or instruction. I sought resolve and got an Agent(???Themba???), who refused to rectify the issue.
OUT response
Good day,
Thanks for your feedback. Apologies for any inconvenience caused.
This matter was escalated and our client care manager will be in touch to discuss the detail and assist further.
Regards,
Laptop delivery
Tracker complaint
Double deduction
Reducing premium
She has a lovely attitude , super clear communication. Friendly and smart . Very fast and impressive service . Great job!
Burst geyser